Hostican not only offering complete hosting solution, which range from shared hosting, to reseller plan and vps hosting. Hostican also offering comprehensive set of technical support which including email ticket support, phone call support, and live chat customer service/support.
The live support can be easily initiated from the hostican.com homepage. Follow the link provided. You can chat with sales, or service status, technical support etc. Simple and convenient. Most importantly its free of charge. 
For the email support, you can either visit hostican official website and send a support ticket from there. Or login to hostican cpanel, scroll the way down, to the “submit a support request”. This will bring you to the submit ticket page http://www.hostican.com/support/ticket.php … Enter your personal information and cpanel login username is require as well. No cpanel password require. There is no need to worry about security on this, its hostican website.
Go to Hostican.com